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FREQUENTLY ASKED QUESTIONS (F.A.Q.)

 
Bulk SMS Brochure
 
An overview of Bulk SMS.

 
View Brochure »»»



 
Bulk SMS User Manual
 
A step by step guide to get you started.
 
View User Manual »»»



 
How do I register?
REGISTRATION IS FREE AND YOU ARE UNDER NO OBLIGATION.
Fill in the
Registration Form and we will setup your account and load it with 10 FREE CREDITS. Once your account has been created you will receive the login details via email and will be able to start testing our products and services immediately.

I have completed the registration process. What’s next?
Once your account has been created you will receive the login details shortly thereafter.
Your account will be loaded with 10 FREE CREDITS and you are now ready to login into your account.

How do I Login?
a) Visit www.smsfactory.co.za
b) Login with your Username and Password. These are both case sensitive.
c) Once you have logged in, you will be able to start sending single and/or bulk SMS's with your 10 FREE CREDITS.

How much does an SMS cost me?
Each SMS costs 29 cents. 1 SMS consists of 160 characters (1 credit) with a maximum of 440 characters available per message, which translates into 3 SMS’s or 3 credits.
Please view our
"Pricing" page.

Are there any other costs involved to send SMS's?
There are no setup fees, no registration costs, no monthly subscription fees or any other additional fees.
We operate on a prepaid basis. The credits that you buy will only expire 12 months from the purchase date.
Users do not pay for replies.

How do I buy credits?
We operate on a prepaid basis. SMS Credits are purchased via Electronic Funds Transfer (EFT). Please see the  "
Purchase SMS Credits" page for more detailed information.

How long does it take the platform to deliver SMS messages?
Messages are delivered within approximately 15 seconds. 
Each
BACCHUSSMS user is able to send out 100 000 SMS's per hour.

Do you provide status reports for the undelivered messages?
All messages will show a status report whether successfully delivered or not. Go to "SMS Sending Report", to view the reports.

Do you support replies to SMS's?
Yes, recipients of messages that you send via the system can reply to your messages. The reply messages will be delivered to your Replies inbox in your account. Replies can also be forwarded to an email address, at no cost, or to a cell number, if preferred, this will cost 1 Credit.
 

 

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